We will make the delivery soon after confirming the order. The waiting time is usually within 15 minutes, not over one hour.
If more than one hour has passed since you've paid your order, you still don't receive the delivery, please contact us at Live Chat or email@example.com.
Possible reasons for not receiving the email confirmation:
- You put an incorrect email address.
- The email is mistagged to your spam folder.
- Your email server blocks our emails.
The shipment may delay due to unexcepted reasons. We will inform you via Live Chat or email at the first place when it occurs. You can contact us at Live Chat or firstname.lastname@example.org. We ensure a 24/7 instant response.
Possible reasons for the order delay:
- Server is updating/fixing/maintaining.
- The internet connection is unstable.
- You put incorrect order information.
- Short of stocks due to huge needs
You can contact our 24 hours Live Chat to check your order status.
If you are already our member, you can also log in to your account and check the status of your order.
Sometimes your order is too big. We need to deliver several times. Your entire order will arrive within the promised time under normal circumstances.
In other circumstances, the delivery may interrupt due to unexpected issues like internet disconnection, server update, or other problems. We will notify you via Live Chat or email. We will fix the issue and finish the delivery as soon as possible.
You can always contact us for any questions at Live Chat or email@example.com.